Frequently Asked Questions
You can find a comprehensive guide on how to use all the features of Hyblock in our Academy Page. Visit Academy page to access step-by-step tutorials and video guides.
We support a wide range of tickers across various exchanges, including binance, bybit, coinbase, okx, and more. For a full list of supported tickers, please visit our Catalog page.
Please check your spam or junk folder as the email might have been filtered there. If you still can't find the email, try resending it from the account settings page.If the issue persists, contact our support team for assistance: support@hyblockcapital.com
To apply for affiliate status, please visit our Affiliate Program section and fill out the application form or email us at support@hyblockcapital.com. Our team will review your application and get back to you as soon as possible.
No we do not offer trials at the moment. However, if you can offer any type of contribution via support, testing, feedback, we may provide an upgraded account. Email us at support@hyblockcapital.com.
To delete your account, please go to Profile > Delete Account. Please note that this action is irreversible and all your data, including charts and templates, will be permanently deleted.
The features should automatically become available once your purchase is successful. If you're experiencing any issues, please log out and log back into your account.Contact support if the problem persists.
If you discontinue your membership, you will lose access to premium features but your saved charts and templates will be stored. You can regain access by renewing your membership at any time.
We support a wide range of technical indicators, including but not limited to orderbook, orderflow, liquidity, sentiment, long & short data and much more. For a complete list, visit our [Indicators section].
Our platform supports multiple timeframes ranging from 1 minute to 1 day for charting and analysis. You can select your preferred timeframe directly from the chart toolbar.
Professional users receive exclusive research reports bi-monthly. These reports cover market analysis, trends, and insights to aid in your investment decisions.
To reset your password, click on "Forgot Password" on the login page and enter your email address. You'll receive a password reset link to create a new password.
Please follow the same steps mentioned above for resetting your password by using the "Forgot Password" feature on the login page.
Check your spam or junk folder first. If you still haven't received it, make sure you entered the correct email address and resend the request. Contact our support team (support@hyblockcapital.com) if you need further assistance.
No, at this time time, users cannot change the email address linked to their account.
Absolutely. Go to Account Settings > Billing Information to update your credit card details. Ensure your new card is valid to avoid any interruption in your subscription service.
Free users can access a basic set of features including Tier 1 Indicators, ability to save 1 widget/dashboard and 5 chart layouts, access to Data Explorer Widgets and Free Research Reports.
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, and digital wallets, and buy-now-pay-later (Specific options may vary by region.
If you're not satisfied with your purchase, you can request a refund within 7 days of your subscription start date. Beyond that, refunds are processed on a case by case basis. Certain conditions apply, please see our refund policy for details.
Yes, you can cancel your subscription at any time. Your subscription will remain active until the end of your current billing cycle.
To cancel your subscription, go to the "Account Settings" section of your profile and follow the cancellation instructions. Yes, you can continue to use your current plan until the end of your billing cycle.
You can change your subscription plan by visiting the "Subscription" section in your account settings. Select the plan you wish to upgrade or downgrade to and follow the prompts.
No, we do not offer quarterly subscription plans currently.
Yes, we support payment in multiple crypto assets including USDT, USDC, BTC, ETH and more.
PayPal is currently not accepted as a payment method.
Invoices are automatically generated and sent to your email address upon each payment. You can also access your invoice history in the "Billing" section of your account settings.
Please contact our support team (support@hyblockcapital.com) immediately with details of the issue. We'll work to resolve any payment problems as quickly as possible.
Yes, we take the security of your payment information seriously. All payment data is encrypted and securely processed by our payment processors (Stripe and Coinbase Commerce) without storing any sensitive information on our servers.
You can find supported tickers on our Catalog page.
You can find supported indicators on our Catalog page.
To activate the API please follow the below steps:
- Go to https://hyblockcapital.com/user-profile
Click on API Info
Hit Generate Key
Access to Research can be found on our Research Portal To get access to our private telegram group, send us an email at support@hyblockcapital.com
Max liquidity : Each line or heatmap range is the Total liquidity calculated by Hyblock. Does not take into account liquidity exiting the market.
Relative liquidity : Scales the values down to adjust for the current liquidity in the market.
Key Note: In both Max & Relative settings the colors/bubble size stays the exact same. The areas of the highest and lowest values will not change. It is essentially a preference for the user on what number they prefer to see.
This feature gives additional flexibility to the user when generating charts. User can generate a single widget analyzing multiple coins or analyzing multiple indicators.
Example 1: User wants to compare a histogram of Binance Global Long Percentage across BTC, ETH, SOL, AAVE.
Scan multiple coins across 1 indicator
Select 1 Indicator = Binance Global Long Percentage
Select multiple coins = BTC, ETH, SOL, AAVE
Example 2: User wants to compare a histogram of Binance Global Long Percentage, Binance Top Trader Positions Long Percentage, & Funding Rate histogram for just BTC
Scan multiple indicators across 1 coin
Select 1 coin= BTC
Select multiple indicators= Binance Global Long Percentage, Binance Top Trader Positions Long Percentage, & Funding Rate
We aim to deliver 1-3 exclusive research reports on a monthly cadence to our professional users. Some reports are also made accessible to all users.
Relative to market compares the coin to the rest of the coins (market). Relative to itself compares the coin to its own past (or historical data)
Hyblock adds tickers 1-3 days after they are added on a supported exchange.
1 minute, 5 minute, 15 minute, 1 hour, 4 hour, 1 day
Default time is UTC
Send a request in our Discord group under the suggestions channel, or send us an email at support@hyblockcapital.com
The criteria varies from exchange to exchange.
Okex defines “top traders” as the top 100 traders.
Binance defines “top traders” as the top 20% of traders by margin balance.
Binance provides two types of top trader long% indicators: top trader accounts and top trader positions. We do not consider top trader accounts to be whales, but rather assume top trader positions are the "whales" Why? Because generally whales have the largest positions, while retail make up majority of the accounts (even in the top20% of accounts by size). For a further breakdown of this, please see our Binance Long & Shorts section.
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